This is Me..
This is me..
This is me when my superior give me BS...
This is me when the Operation Department screwed up..
But I have NEVER ..
 |
| Yell at my customers |
Or being rude of any kind... Regardless how much profit they bring me (even sometimes zero).
Last Monday 14th January 2013, while going to work.. I listened to
mix.fm. JD and
Dilly (the DJs) was talking about the thing they read on the newspaper. The headline said it only takes 45 mins to 1 hours time to make or renew a passport at the Immigration Department in Jalan Duta. JD was so exited to get his passport renew. He was talking about how much he travels and his passport is useless now that the cip inside is broken.
With high hope and excite, he called the Immigration Department to check if its true...(that the passport can be renewed within 1 hour top). Here goes the conversation.............some that I still remember..
*this is not 100% accurate but the main point is there*
Operator : Awo... He's a Malay guy, I think he tries to say Hello..but he pronounce it lazily(i may exaggerate :P)
JD : Hello, is this the Immigration Department in Jalan Duta?
Operator : Yes, yes..
JD : OK, I just saw in the newspaper..is it true that it takes only 45 mins to 1 hour time to get a passport done?
Operator : ???....Can't remember what he said but JD have to repeat his question
JD : .....and so he did
Operator : No, no, no..2 hour, 2 hour.
JD : (in a very energetic way) Wow, that's good. Because my passport can no longer be use, I think the cip inside is broken already..
Operator : (sounded very very 'lemau')..You just come, Just come.
JD : So I just have to..
Operator : You come to kaunter, come to kaunter. Sounded irritated with this English speaking guy and just could't wait to hang up.
JD : (still energetic) Owh, thats great!! You are Encik?? he wanted to get the operator's name to thank him
The operator hung up before JD even finish his last sentence.
Then Dilly started to snap about how rude that operator was and there's a lot to do with his phone etiquette. JD tried to cover the situation and they talk about something else that morning.
Boy that conversation may be embarrassing to Malay people..government servant especially. BUT! He took away my Monday Blues. LOL!
still...I wish he had given his name. I just want to say this,
"SHAME ON YOU MISTER AWO"
Well if you are reading this,
Please study the list below;
I will translate it in Bahasa Melayu when I have time ok Mr. Awo.
1. Answer as soon as possible. Whenever possible, don’t let the phone ring more than three times. You want to let your callers know their time is valuable. And, if you do miss a call, follow up as soon as you can. Don’t make them wait while you update your Facebook status. (We know it’s important to tell the world what you had for lunch, but it can wait until after the phone call, promise.)
2. Smile. The positive energy from your smile will translate to the person on the other end of the phone. Seriously. You can thank us later when this good mojo helps you land that huge account and earn a big fat bonus.
3. Control your volume and speak clearly. This one might be a little tricky for some people. We all have our own ideas on appropriate volume. If the person you’re speaking with has trouble understanding what you’re saying, ask if you need to speak louder or softer. Speak slowly and enunciate your words.
4. Listen. If you need clarification on something the other person said, wait until they finish talking. They might actually answer your question if you give them time to complete their thought. Whatever you do, don’t interrupt. Moms everywhere will tell you that’s just plain rude.
5. Take notes. Don’t let the message get lost over the phone. Jot down details you need to remember. Calling again to ask for something like the project due date is workplace suicide. Okay, maybe that’s extreme, but you get the point.
6. Let them down gently. When the phone call is finished, refrain from slamming the phone down. Hanging up is hard enough.
7. Treat your callers the way you want to be treated. The golden rule of business communication: if you would find the behavior rude, don’t do it.
We hope that now you won’t shudder at the ring of the telephone. Keep calm and pick up the phone. You can do it
The official BJC guide to telephone etiquette
(2012 edition, revised and abridged)
Hope you improve yourself Mr.Awo.
.jpg)
